This Exchange Policy outlines the terms under which products purchased through the Platform may be exchanged.

1. Exchange Window

  • Exchange requests will only be accepted within 2 days from the date of delivery.
  • Requests made after 2 days will not be entertained under any circumstances.

2. Eligibility for Exchange

To be eligible for an exchange:

  • The item must be unused and in the same condition as received.
  • The item must be returned in its original packaging with all tags intact.
  • Proof of purchase (invoice/receipt) must be provided.

3. Exchange Conditions

  • Exchanges are only applicable if the product is found to be:
    • Damaged, or
    • Defective
  • The issue must be reported within 2 days of delivery to our customer service team.

4. Non-Exchangeable Items

  • Certain product categories may not be eligible for exchange.
  • Such items will be clearly marked at the time of purchase.

5. No Return / No Refund Policy

  • We maintain a strict no return and no refund policy.
  • Once a product is purchased, it cannot be returned or refunded under any circumstances.

6. Exchange Process

  • Once your exchange request is received, the product will be inspected by our team.
  • If approved after quality check, the exchange will be processed accordingly.
  • You will be notified via email regarding the status of your request.

    Exchange Process
  • First, the product must be returned to us.
  • Once received, we will inspect and verify the product condition.
  • After successful inspection and approval, we will process the exchange.
  • If you want it slightly stricter/legal tone, you could use:
  • Exchange Process
  • The product must be returned to us for inspection.
  • Exchange will be initiated only after the product is received and passes our quality check.
  • If the product does not meet our exchange conditions, the request will be rejected.